Frequently Asked Questions

Yes! We guarantee that all Pokemon cards sold on our website are 100% authentic. We source our products directly from authorized distributors and manufacturers. If you receive a counterfeit product, we will provide a full refund.

We carefully inspect all cards before listing them. Each product page includes detailed condition information. Most of our cards are in Near Mint to Mint condition, and we clearly note any imperfections.

Yes! We regularly stock rare and vintage Pokemon cards, including Base Set, Jungle, Fossil, and other classic sets. Our inventory changes frequently, so check back often for new additions.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All payments are processed securely through encrypted connections.

You can cancel or modify your order within 2 hours of placing it, as long as it hasn't been processed for shipping. Contact us immediately if you need to make changes.

Yes! We offer discounts for bulk purchases. Contact us directly for custom pricing on orders over £500 or for wholesale inquiries.

Domestic orders typically arrive within 3-5 business days. International shipping takes 7-14 business days. Express shipping options are available for faster delivery.

Yes! We ship worldwide. International shipping rates are calculated at checkout based on your location and package weight.

All cards are carefully packaged in protective sleeves and rigid toploaders, then placed in bubble mailers or boxes to prevent damage during transit.

We offer a 30-day return policy for unopened products in original condition. Returns must be initiated within 30 days of delivery. Refunds are processed within 5-7 business days.

If you receive a damaged card, contact us immediately with photos. We will provide a full refund or replacement, and we'll cover the return shipping costs.